Frequently Asked Questions

You cannot change your order if you have already paid in advance. We can, however, cancel the order or cancel specific items and refund the amount paid.

If you are a regular customer, you can request payment on account. You can do so via the following link: >>Link<<. Our staff will process your request as soon as possible and will contact you.

For orders placed through the webshop you will automatically receive an order confirmation. Orders placed by phone or by email will not receive one.

Yes, it is possible to place an order without creating an account.

Orders within the Netherlands and Belgium are shipped free of charge for an order value from € 250. For orders below this amount we charge € 6.50 in shipping costs.

Orders placed before 2:00 PM are usually shipped the same day.

The Netherlands: usually within 1 working day Belgium: usually within 2 working days Germany: usually within 2-3 working days Other countries: depending on the carrier and the distance

We ship our parcels with PostNL as standard. If indicated, DPD can be selected. Orders to other countries are shipped via PostNL, DPD or UPS, depending on the country. For pallet shipments we work with a number of fixed carriers.

Yes, a signature is requested on delivery of the parcel.

Yes, on the day of shipment you will receive a message with a track & trace code so that you can follow your order.

As soon as your parcel is registered you will receive an email with a track and trace code. Because of busy periods at the parcel services it can take up to 24 hours before your parcel can be fully tracked. Unfortunately this is beyond our control.

Yes, you can collect your order from us - if indicated during the ordering process - at the following address: Energieweg 3, 6662 NS Elst (GLD), the Netherlands Opening hours: Monday to Friday from 9:00 AM to 5:00 PM.

When a product is out of stock, you can simply order it and pay immediately. You will then have priority as soon as the product is back in stock. Would you rather not do that? Then please contact us. We can reserve the product for you and inform you as soon as it is available again. Back orders are usually delivered within 14 days. In exceptional cases we will contact you.

Certain products come from outside the EU, which can mean that your product is in transit for longer than 14 days because of customs clearance. We thank you for your understanding in these situations.

If damage occurs to a product, we advise you to contact us as soon as possible. That way we can assess the situation and help you further right away.

We first assess whether it concerns a product or production fault, or whether the damage occurred later through use. The age of the product plays a smaller role in this. Experience shows that most defects occur within the first 3 months after the product is put into use.

This differs per product. By law, the manufacturer must be given the opportunity to repair or restore the product where possible. Other products can also be repaired locally. For each product we therefore look together at the best solution.

Always contact us first when you have a defective product. Together we will look at the best solution and at the further handling.

No, never send a defective product back without contacting us first. This prevents misunderstandings and allows us to help you better. Always include a return form with your shipment; you can download it on the returns page.

Return shipments can be sent to: Safety Green B.V. Energieweg 3 6662 NS Elst (GLD) The Netherlands

Payments through our webshop are handled by MultiSafepay. You can pay us using the following methods: iDEAL, bank transfer, credit card, PayPal, Mister Cash and cash on delivery.

Yes, all payments are processed through a secure payment environment provided by MultiSafepay.

With iDEAL you pay quickly and safely through your own banking environment. This payment method is available for ABN AMRO, ASN Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers, among others. No additional charges apply to payments via iDEAL.

When you choose to pay by bank transfer, you will receive the required payment details by email. Your order will be shipped as soon as we have received the payment. No additional charges apply to this payment method.

Yes, you can pay with Visa, Mastercard and Maestro. Paying by credit card is safe and your purchases are often insured through your credit card company.

With PayPal you pay easily through your own account in a secure environment.

Mister Cash is an online payment system that is widely used in Belgium and works through a trusted banking environment. No additional charges apply to payments via Mister Cash.

No, unfortunately payment by cash on delivery is no longer possible.

Yes, products can be returned within 14 days of receipt.

Products can only be returned when: - The products are unused - The products are in as-new condition - The products are in their original packaging If the products do not meet these conditions, a reduction in value may be determined in accordance with the law.

Yes, you will receive the full purchase amount back, including any delivery costs. No charges are made for the refund.

You will receive the amount via the same payment method you used to pay. If this is not possible, it will be arranged in consultation. The refund takes place within 14 days of receipt of the return shipment / 14 days from the moment you have provided proof of shipment (whichever date applies first is used).

The costs of returning are at your own expense. If your return is accepted, the shipping costs you originally paid will be refunded to you.

Always select the option that a signature is required on receipt. In addition, we recommend insuring parcels of high value.

You are responsible for returning the products correctly and safely. Make sure they are sent back in a sturdy box. Tape the box up properly if necessary. Always make sure a return sender address is stated on the box. If something goes wrong at the parcel service, the parcel will be sent back to your address.

You can use our return form to register and process your return easily. You can download it via the link: >> LINK <<

Yes, we employ a number of certified inspectors and inspect all kinds of PPE (personal protective equipment). An appointment must always be made for inspections. You can arrange this with us by phone, by email or via WhatsApp.

According to the manufacturer's instructions, PPE (personal protective equipment) must be inspected every 12 months (annually). As an employer you also have the obligation to provide your employees with inspected equipment. If you do not do this, you risk a fine. In the event of an accident you can be held liable as an employer and insurers may refuse cover. For a self-employed entrepreneur there is no direct fine if materials are not inspected. The manufacturer's instructions, such as an annual inspection, do however remain in force. In the event of an accident, insurers assess whether sufficient care has been given to the maintenance and checking of the materials. If it turns out that materials have not been inspected and the accident could possibly have been prevented by an inspection, there is a chance that damage or incapacity for work will not be compensated.

Yes, you must inspect your materials for damage and wear yourself, both before and after use. If you find damage or wear, Safety Green advises you to stop using this equipment and to have it inspected where possible.

This depends on the product, its age and the condition of the item. Always contact us for repair questions. You can do this by email or via WhatsApp. Send us your question together with a photo of the item to be repaired. We will answer your question as soon as possible.

Do you have a complaint about our service? Then we kindly ask you to let us know by email, by post or by phone. We are happy to help you.

After receipt, your complaint is assessed by our staff. We aim to reach a suitable solution together with you.

Yes, after we have received your complaint you will receive a confirmation from us.

We will answer your complaint within 14 days of receipt. If more time is needed, we will inform you of this.

If you are not satisfied with the handling, you can contact the mediation department of the Stichting Webshop Keurmerk, of which Safety Green B.V. is a member.

Safety Green B.V. Energieweg 3 6662 NS Elst (GLD) The Netherlands Email: info@safetygreen.nl Phone: +31 (0)85-0163424