Complaints

Complaints - Safety Green

COMPLAINTS

It is of course unfortunate if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to submit your complaint by e-mail, by post and/or by telephone to the customer contact department.

Our customer contact staff will review the complaint and try to resolve it to everyone's satisfaction.

Our details

Safety Green B.V.
Energieweg 3
6662 NS Elst (GLD)
The Netherlands

E-mail: info@safetygreen.nl
Tel.: +31 (0)85-016 34 24

After receipt of your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt; should it require more time, we will notify you of this. If you do not appreciate this, you can also always contact the mediation department of Stichting Webshop Keurmerk, of which Safety Green B.V. is a member.


Questions or need advice?

Our specialists are happy to help. Feel free to get in touch with us.

Contact us

Safety Green shop

CUSTOMER SERVICE

Do you have Questions?

Our priority is you, our customers. We're ready to provide remote support for your situation in the field or in the webshop!

INSPECTIONS

of climbing & safety equipment

We perform inspections of (climbing) equipment. Questions? Get in touch with us so we can assess your specific situation!

FAST DELIVERY

Shipped the same day

If you order before 2:00 PM and your product is in stock, it's 99% certain we'll ship your order the same day with a courier service!